Lloyds Bank was recently named one of the worst banks in Britain, and with the announcement, we can almost hear the sound of the other banks scrambling to make amends before being given a similar award.
Experts say that bank customers are constantly being put in a tight spot.
They often feel embarrassed or defensive and forget that it is their right as a consumer to speak up about the lack of quality in the banking service sector. When interviewed, some customers say that they feel very disheartened about their ordeal – so much so that they do not bother to lodge a complaint for fear of negative consequences. Others felt that even if they did so, the banks would not improve their service. This may be true because no bank can advance to a totally different level of improvement overnight, but when customers speak up, the banks will be able to make amends slowly but surely.
What do you think? Have you made any complains about your bank recently? If so, are you doing it right, i.e. not complaining and not being too personal about the issue?